Privacy Policy

01About this Privacy Policy

This Privacy Policy applies to all personal information collected by Questbet Pty Ltd (ABN 40 662 473 047) through the Questbet.co website and related digital services. Questbet.co is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information is collected, how it is used, when it may be disclosed, and how Customers can access or correct their information.

02Personal Information We Collect

Questbet.co may collect the following categories of personal information:

Identity information — full name, date of birth, gender, residential address
Account information — username, password, account preferences, communication preferences
Financial and transaction information — bank account details, debit card information, deposit and withdrawal history, wagering transaction records
Wagering activity — bet history, settlement records, account balances, bonus activity
Technical information — IP address, device identifiers, browser type, operating system, referring URLs, session data
Communications — records of customer support interactions, emails, and other correspondence

03How We Collect Information

3.1 Directly from you when you register an Account, make a deposit, place a wager, contact customer support, or update your account details.

3.2 From third-party identity verification providers used to confirm your identity during the registration and verification process.

3.3 From payment service providers who process your deposits and withdrawals.

3.4 Automatically through cookies, analytics tools and similar technologies when you use the Platform.

3.5 From regulatory authorities, racing and sporting integrity bodies, or BetStop where relevant to your Account status.

04How and Why We Use Your Information

Questbet.co uses personal information for the following purposes:

Providing wagering services — operating your Account, processing wagers, calculating and paying winnings
Identity verification — confirming your identity and age to meet regulatory requirements
Payment processing — facilitating deposits and withdrawals through approved payment methods
Fraud prevention — detecting and preventing fraudulent, suspicious or unauthorised activity
Regulatory compliance — meeting obligations under applicable Commonwealth and state gambling legislation
Responsible gambling — administering deposit limits, time-outs, self-exclusion and BetStop requirements
Customer communications — service updates, account notifications, marketing (where consent provided)
Platform improvement — analysing usage patterns to improve the wagering experience

05Disclosure to Third Parties

Questbet.co may disclose personal information to:

Regulatory authorities — the Victorian Gambling and Casino Control Commission and other relevant regulators
Payment processors — banks and payment service providers who process financial transactions
Identity verification providers — third-party services used to verify Customer identity and age
Technology and service providers — hosting, analytics and operational service providers who assist in delivering the Platform
Law enforcement — where required or permitted by law, or to protect the safety of individuals
Racing and sporting integrity bodies — where required to support integrity investigations
BetStop — Australia's National Self-Exclusion Register

06Data Retention

6.1 Questbet.co retains personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory and reporting requirements.

6.2 Wagering transaction records and Account information may be retained for a minimum period as required by applicable gambling legislation.

6.3 When personal information is no longer required, it will be securely destroyed or de-identified.

07Direct Marketing

7.1 Questbet.co may use personal information for direct marketing where you have provided consent.

7.2 You may opt out of marketing communications at any time by updating your Account preferences or contacting customer support.

7.3 Marketing restrictions applicable to Customers registered with BetStop will be respected at all times.

08Data Security

8.1 Questbet.co takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

8.2 Security measures include encryption, access controls, secure hosting infrastructure and regular security assessments.

8.3 No method of transmission or storage is completely secure. Questbet.co cannot guarantee absolute security of personal information.

09Access and Correction

9.1 You may request access to the personal information Questbet.co holds about you at any time.

9.2 If your personal information is inaccurate, incomplete or out of date, you may request correction.

9.3 Requests should be directed to our privacy contact details below. Questbet.co will respond within a reasonable timeframe.

10Privacy Complaints

10.1 If you believe your privacy has been breached, you may submit a complaint to Questbet.co using the contact details below.

10.2 Questbet.co will investigate and respond to complaints within 30 days.

10.3 If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11Overseas Disclosure

11.1 Some of Questbet.co' service providers may process personal information in countries outside Australia.

11.2 Where personal information is disclosed overseas, Questbet.co takes reasonable steps to ensure that recipients comply with the Australian Privacy Principles or equivalent protections.

12Children's Privacy

Questbet.co is an 18+ wagering service. Questbet.co does not knowingly collect personal information from individuals under the age of 18. If Questbet.co becomes aware that personal information has been collected from a minor, it will take steps to delete that information.

13Changes to this Privacy Policy

Questbet.co may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or the services offered. The updated policy will be published on the Platform with the revised date. Continued use of the Platform after changes are published constitutes acceptance of the updated policy.